Pompeii, Herculaneum & Vesuvius Tour - Reviews

Rating of the activity

5.90 / 10

5.9277108433735 83 reviews | 1,183 travellers

5 traveler-submitted photos

Customer scoring

Type of traveler

Traveling alone (3)

Couple (30)

Group of friends (16)

With small children (7)

With older children (12)

Reviews from real clients who booked our products.

See only reviews with text

Apr / 04 / 2025

Anonymous

Madrid, Spain

I travelled with my partner

Mar / 05 / 2025

Marcos Aurélio

Brazil

Vesuvio excelente! Herculano , decepção por termos comprado o passeio com áudio, e mesmo com nossa internet boa, os áudios não carregavam, após o 1º! E , mesmo chegando na hora marcada pelo motorista, não conseguimos entrar em Pompeia, que ao ser remarcado para a manhã do dia seguinte… nos fez perder metade do dia seguinte em nossa programação anterior! Pessimo serviço de áudio tb ! Não abriu nem um! E nossa internet estava em pleno funcionamento! Não recomendo, os 3 passeios para mesmo dia!

Confirmamos que, devido a problemas organizacionais imprevistos com os horários de traslado da excursão, essa parte da visita não pôde ser realizada. Felizmente, pudemos oferecer a excursão no dia seguinte sem custo adicional. Por outro lado, recomendamos que você informe qualquer incidente relacionado ao download dos audioguias para que possamos oferecer suporte imediato. Pedimos desculpas por qualquer inconveniente causado.

Sep / 05 / 2024

Monica Canals

Barcelona, Spain

I travelled with my partner

Nos avisaron con antelación que por falta de asistentes no podriamos hacer la visita programada a Vesubio, Herculano y Pompeya. Nos la han cambiado a solo Vesubio y Pompeya. Teniendo la mala fuerte que ha llovido muchisimo en la visita al Vesubio y a parte de no poder subir hasta el cràter, hemos tenido que dar media vuelta a media subirà por riesgo de tormenta elèctrica. Su guia Gennaro pueden confirmarselo. El resto del dia en Pompeya todo perfecto con el guia Miquele. Tambienuy buen trabajo.

We were notified in advance that due to a lack of attendees we would not be able to make the scheduled visit to Vesuvius, Herculaneum and Pompeii. They have changed it to just Vesuvius and Pompeii. Having the bad luck that it has rained a lot during the visit to Vesuvius and apart from not being able to go up to the crater, we had to turn around halfway up due to the risk of an electrical storm. Your guide Gennaro can confirm this for you. The rest of the day in Pompeii everything was perfect with the guide Miquele. Also very good work.

I travelled with my partner

Hemos podido confirmar que el recorrido alternativo propuesto, con Vesubio y Pompeya, se ha realizado por completo. Sentimos que nuestro proveedor local no haya podido cumplir con el servicio reservado con la calidad habitual. Te pedimos disculpas por lo ocurrido, tomaremos nota de tus comentarios para mejorar de cara al futuro. Translate this opinion into English.

We have been able to confirm that the proposed alternative tour, with Vesuvius and Pompeii, has been fully carried out. We regret that our local supplier was unable to fulfil the booked service with the usual quality. We apologise for this and we will take note of your comments in order to improve for the future. Opinion translated. Show original.

Jun / 18 / 2024

Anonymous

Málaga, Spain

I travelled with teenagers

Yo contrate una excursión con vista a Pompeya, Herculano y subida al Vesubio. El día anterior a la actividad, después de pasar la hora permitida para la cancelación, me escribe el tour operador indicando que era la unica reserva para ese dia y no podian gatantizarla. Te ofrecen dos alternativas pero que no llegan ni a la mitad de lo abonado. Mal servicio, no cumplieron con lo contratado y no te dan opciones alternativas al precio abonado.

I booked an excursion with a view of Pompeii, Herculaneum and a climb to Vesuvius. The day before the activity, after the hour allowed for cancellation had passed, the tour operator wrote to me indicating that it was the only reservation for that day and they could not guarantee it. They offer you two alternatives but they do not even reach half of what you paid. Bad service, they did not comply with what was contracted and they do not give you alternative options to the price paid.

I travelled with teenagers

Nuestro equipo nos ha confirmado que, excepcionalmente, no pudieron confirmar la actividad con el número de participantes alcanzado. Sin embargo ,estuvisteis de acuerdo con la alternativa propuesta, un tour con guía (en la reserva original solo dispondríais de audioguía) y el almuerzo, que no estaba incluido en la reserva original. Sentimos aun así si la experiencia no resultó de tu agrado. Translate this opinion into English.

Our team has confirmed to us that, exceptionally, they were not able to confirm the activity with the number of participants reached. However, you agreed with the proposed alternative, a guided tour (in the original reservation you would only have an audio guide) and lunch, which was not included in the original reservation. We are still sorry if the experience was not to your liking. Opinion translated. Show original.

Jun / 17 / 2024

Ruben

Toledo, Spain

I travelled with teenagers

La actividad y los traslados bien,. El tema de entradas y guía un poco lioso ya que las enviaron el día de antes y no se explicó muy bien el funcionamiento. El diseño de la actividad también nos pareció poco adecuado, pues la duración de la visita a Pompeya es muy corto para la grandeza del lugar, el mismo tiempo que Herculano cuando es muchísimo más grande.

The activity and transfers are good. The issue of tickets and guide was a bit confusing since they were sent the day before and the operation was not explained very well. The design of the activity also seemed inappropriate to us, since the duration of the visit to Pompeii is very short for the grandeur of the place, the same time as Herculaneum when it is much larger.

I travelled with teenagers

Sentimos si algún aspecto de la organización pudo haberse llevado mejor. Agradecemos y tomamos nota de los comentarios para seguir mejorando, también en este aspecto. Translate this opinion into English.

We are sorry if any aspect of the organization could have been run better. We appreciate and take note of the comments to continue improving, also in this aspect. Opinion translated. Show original.

Oct / 02 / 2023

Tania

Chile

Para mi y mi acompañante estuvo bastante buena, pero hubo gente del grupo que no supo como bajar las audioguias por lo que tuvieron que comprar audioguias en los recintos, por lo que sugiero que cuando nos recojan al menos acuda un guía para asegurarse que todos entendieron la forma en la que funciona el tour y no que solo acuda el chofer, ya que el además no hablaba español, por lo que algunos no entendían lo que decía, sin embargo el era muy atento y nos iba dando informacion, claro que en ing

For me and my companion it was quite good, but there were people in the group who did not know how to download the audio guides so they had to buy audio guides at the venues, so I suggest that when they pick us up at least a guide comes to make sure everyone understood the way the tour works and not just the driver coming, since he also didn't speak Spanish, so some didn't understand what he was saying, however he was very attentive and gave us information, of course in English.

Nos esforzamos por brindar toda la información pertinente en la web y en el bono de la actividad. Aun así, agradecemos y tomamos nota de los comentarios para ayudarnos a mejorar en lo posible. Translate this opinion into English.

We strive to provide all relevant information on the website and in the activity voucher. Even so, we appreciate and take note of the comments to help us improve as much as possible. Opinion translated. Show original.

Jul / 20 / 2023

Santiago Pérez Gómez

Madrid, Spain

I travelled with my partner

Los sitios a visitar son impresionantes, evidentemente, y el viaje es cómodo porque es con taxi privado para un grupo reducido de 6 personas. Hasta aquí todo muy bien. El motivo porque no le doy una puntuación más elevada es por la ausencia de guía, solo una aplicación en el móvil y por lo absurdo que es que el tiempo sea 4 horas en Herculano, que es más pequeño, y solamente 2 horas en Pompeya. El contacto con la empresa local fue bueno, vía WhatsApp.

The sites to visit are obviously impressive, and the trip is comfortable because it is with a private taxi for a small group of 6 people. So far so good. The reason why I don't give it a higher score is because of the absence of a guide, only an application on the mobile and because of the absurdity that the time is 4 hours in Herculaneum, which is smaller, and only 2 hours in Pompeii. Contact with the local company was good, via WhatsApp.

I travelled with my partner

Como se indica en la web, la visita se realiza con audioguía en español. Sentimos que la experiencia no haya sido completamente lo que se esperaba. Translate this opinion into English.

As indicated on the website, the visit is carried out with an audio guide in Spanish. We are sorry that your experience was not completely what you expected. Opinion translated. Show original.

Jun / 15 / 2023

Agustina

Madrid, Spain

I travelled with friends

El conductor profesional pero no tenía ni idea de español. Así q no pongan español porque no tenía ni idea. Además solo se limito a ser chofer. Por otra parte Herculano dos horas está fenomenal. Vesubio dos horas también muy bien y Pompeya dos horas se quedan cortas porque nos pillo una tormenta...encima una pareja q iba con nosotros tuvo un retraso por pérdida de media hora y nosotros por no perdernos no actuamos así....llegamos con antelación q es lo q hay q hacer y no vimos por ello dos sitio

The driver professional but had no idea of Spanish. So don't put Spanish because I had no idea. In addition, he only limited himself to being a driver. On the other hand, Herculano two hours is phenomenal. Vesuvius two hours is also very good and Pompeii two hours are not enough because a storm caught us...on top of that, a couple who went with us had a delay due to the loss of half an hour and we didn't act like that because we didn't get lost...we arrived with in advance what is to be done and therefore we did not see two places

I travelled with friends

Esta actividad no cuenta con ninguna explicación guiada. Esta actividad se hace con audioguía. Esto está especificado en nuestra web. En ocasiones pueden darse desajustes de organización imprevistos por la espera de participantes rezagados por motivos excepcionales. Sentimos que no hayas podido ver esta información a tiempo, y que la actividad no resultase de tu agrado. Translate this opinion into English.

This activity does not have any guided explanation. This activity is done with an audio guide. This is specified on our website. Sometimes there may be unforeseen organizational disruptions due to waiting for latecomers for exceptional reasons. We are sorry that you could not see this information on time, and that the activity was not to your liking. Opinion translated. Show original.

May / 26 / 2023

Giovanni

Cagliari, Italy

I travelled with my partner

Inna non è stata chiara nella procedura per scaricare le audioguide (codice non da inserire ma da visualizzare sull'app e poi da comunicare a lei), ma poi è stata molto gentile nel fornire all'ultimo momento le guide. Salvatore, l'autista, è stato gentile e puntuale. I luoghi sono incantevoli ed il tempo molto breve, a saperlo prima avrei scelto una gita con solo due tappe per avere più tempo Translate this opinion into English.

Inna was not clear in the procedure for downloading the audio guides (code not to be entered but to be displayed on the app and then communicated to her), but then she was very kind in providing the guides at the last moment. Salvatore, the driver, was kind and punctual. The places are enchanting and the time is very short, had I known this beforehand I would have chosen a trip with only two stages to have more time Opinion translated. Show original.

I travelled with my partner

Feb / 21 / 2023

Anonymous

Spain

I travelled with small children

Grande la excursión. Poco tiempo en Herculano y en Pompeya. Mejor por separado y con más tiempo. Mucha niebla en el Vesubio, que es lo normal por lo visto. No se podía ver el cráter. La organización fue perfecta. El conductor impecable, muy correcto y con inglés, español e italiano fluidos. Repetiría. Translate this opinion into English.

The excursion is great. Short time in Herculaneum and Pompeii. Better separately and with more time. A lot of fog on Vesuvius, which is normal, apparently. You couldn't see the crater. The organization was perfect. The impeccable driver, very correct and fluent in English, Spanish and Italian. I would repeat. Opinion translated. Show original.

I travelled with small children

Nov / 03 / 2022

María José

Spain

I travelled with friends

Buena experiencia ajustada a lo descrito en la excursión. Massimo nos hizo los traslados puntual y cómodamente. La audioguía q nos facilitaron no era fácil de seguir en el recorrido, tal vez si repitiera elegiría a un guía q nos explicara en persona lo más importante y luego recorrer libremente el resto. También es recomendable llevar preparada comida xa que salvo en Pompeya por la cafetería que tenían, la oferta en el resto de sitios era escasa. Translate this opinion into English.

Good experience adjusted to what is described in the excursion. Massimo made the transfers for us punctually and comfortably. The audio guide they provided us with was not easy to follow on the tour, perhaps if I repeated it I would choose a guide who would explain the most important things to us in person and then freely explore the rest. It is also advisable to bring prepared food because, except in Pompeii because of the cafeteria they had, the offer in the rest of the places was scarce. Opinion translated. Show original.

I travelled with friends

Oct / 09 / 2022

Susana Entreconti

Rosario, Argentina

I travelled with my partner

En Pompeya fuimos muy rápido éramos 6 y casi no más dejaron sacar fotos todo rápido muy poco tiempo te dan para tan gran belleza .El almuerzo bueno como no pudimos ir al vesuvio porque dijeron que no se podía encontrar .Ercolano es maravilloso pero no nos dieron guía nos dieron un teléfono con audio guía y tiempo reducido si nos hubieran asistido con un guía hubieras digo Perfecto no pongo mala porque dentro de todo pudimos hacer la excursión

In Pompeii we went very fast there were 6 of us and almost no more allowed us to take photos all quickly very little time they give you for such great beauty. The lunch was good as we could not go to the Vesuvio because they said that it could not be found. guide they gave us a telephone with audio guide and reduced time if they had assisted us with a guide you would have said Perfect I do not put bad because within everything we were able to do the excursion

I travelled with my partner

Hemos confirmado que el día de tu visita el monte se encontraba cerrado por un evento deportivo. Nuestro equipo local os consultó por hacer la visita sin esa parte del recorrido, cosa que aceptasteis. Por otra parte, dependiendo del tiempo de desarrollo de la actividad, es posible que ciertas partes de la visita se hagan de forma más rápida que de costumbre. Sentimos las molestias ocasionadas, y que la excursión no haya sido como esperabas. Translate this opinion into English.

We have confirmed that the day of your visit the mount was closed for a sporting event. Our local team asked you to do the visit without that part of the tour, which you accepted. On the other hand, depending on the development time of the activity, it is possible that certain parts of the visit will be done more quickly than usual. We are sorry for the inconvenience caused, and that the excursion was not as you expected. Opinion translated. Show original.

Sep / 24 / 2022

Ornela

Argentina

I travelled with my partner

Es una gran actividad que recomiendo hacer, pero realmente esta excursión no superó nuestras expectativas. Si bien la predisposición es buena, descargamos una app donde teníamos las guías son lugares que en opinión personal merecen un guía que esté personalmente y te vaya explicando y mostrando todo. Pompei es muy grande y se dificulta hacerlo sólo si no se conoce. Pero hermosos los 3 lugares, eso sí muy cansador así que vayan cómodos porque se camina mucho.

It is a great activity that I recommend doing, but this excursion really did not exceed our expectations. Although the predisposition is good, we downloaded an app where we had the guides are places that in my personal opinion deserve a guide who is there personally and explains and shows you everything. Pompei is very big and it is difficult to do it alone if you do not know yourself. But the 3 places are beautiful, yes, very tiring so be comfortable because you walk a lot.

I travelled with my partner

En nuestra web se especifica que las visitas se realizan con comentarios grabados. Sentimos si se esperaba otra cosa, o si la experiencia no estuvo a la altura de lo esperado. Seguiremos trabajando para mejorar. Translate this opinion into English.

On our website it is specified that visits are made with recorded comments. We apologize if anything else was expected, or if the experience did not live up to expectations. We will continue working to improve. Opinion translated. Show original.

May / 12 / 2022

Vicente Garcia-noblejas

Gandía, Spain

I travelled with my partner

Desconocía que la entrada no estaba incluida en el precio contratado y, al parecer ninguna de las tres visitas programadas: Pompeya, Herculano y Vesuvio. Para la subida guiada al Vesuvio, me avisaron unos días antes y pude sacar el ticket, que siguiendo el consejo de la señorita que comunicó conmigo, los sacará para las 12:30 y así hice. Hoy, el conductor nos ha dejado a las 13:25 y teníamos que regresar a las 15:00, por lo que no hemos tenido tiempo de llegar al cráter,

He did not know that the entrance was not included in the contracted price and, apparently, none of the three scheduled visits: Pompeii, Herculaneum and Vesuvius. For the guided climb to Vesuvius, they told me a few days before and I was able to get the ticket, which, following the advice of the lady who communicated with me, will get them out for 12:30 and so I did. Today, the driver left us at 1:25 p.m. and we had to return at 3:00 p.m., so we did not have time to reach the crater,

I travelled with my partner

En nuestra web se indica que las entradas a los recintos arqueológicos no están incluidas en el precio de la actividad. Se informa de ello para que sea tenido en cuenta antes de efectuar la reserva. Sentimos que no tuvieras tiempo para llegar hasta el cráter, el proveedor local nos ha confirmado que no hubo ninguna incidencia registrada ese día. Translate this opinion into English.

On our website it is indicated that the tickets to the archaeological sites are not included in the price of the activity. This is reported so that it is taken into account before making the reservation. We are sorry that you did not have time to get to the crater, the local supplier has confirmed that there were no incidents recorded that day. Opinion translated. Show original.

Dec / 28 / 2024

Nuria

Barcelona, Spain

I travelled with small children

Ha sido excelente la excursion, los guias muy buenos y Alejandro excelente. Translate this opinion into English.

The excursion was excellent, the guides were very good and Alejandro was excellent. Opinion translated. Show original.

I travelled with small children

Dec / 02 / 2024

Anonymous

Oct / 14 / 2024

Anonymous

Sep / 26 / 2024

Anonymous

Spain

No ha tiempo suficiente ni para recorrer una cuarta parte de Pompeya

There is not enough time to even cover a quarter of Pompeii.

El proveedor local intenta que la actividad esté a la altura de las expectativas de todos los participantes. Sentimos que este no haya sido tu caso. Tendremos en cuenta tus comentarios de cara a mejorar el servicio. Translate this opinion into English.

The local provider tries to ensure that the activity meets the expectations of all participants. We are sorry that this was not the case for you. We will take your comments into account in order to improve the service. Opinion translated. Show original.

Sep / 19 / 2024

Anonymous

Aug / 16 / 2024

Pilar Sánchez Fernández

Oviedo, Spain

I travelled with friends

Fatal. Un robo. Contratamos la visita para 7 personas, 4 adultos y 3 niños y pagamos 1.070 euros porque se supone que la excursión era con guía. El precio es más que excesivo para únicamente tener una furgoneta que nos llevo de un sitio a otro y una audio guía que teníamos que descargar en nuestros móviles pese a que en muchos sitios la cobertura es mala. Te sale mucho más rentable contratar un taxista en Napoles. El más caro de todos los que preguntamos por gusto nos cobraba 500 euros.

Terrible. A rip-off. We booked the tour for 7 people, 4 adults and 3 children, and paid 1,070 euros because the tour was supposed to be guided. The price is more than excessive for just having a van that took us from one place to another and an audio guide that we had to download on our mobile phones even though the coverage is poor in many places. It is much more profitable to hire a taxi driver in Naples. The most expensive of all those we asked for pleasure charged us 500 euros.

I travelled with friends

Sentimos que el servicio no estuvo del todo a la altura de lo esperado. Aun así, podemos confirmar que se desarrolló, como de costumbre, de acuerdo con la descripción de nuestra web. La actividad se realiza con audioguía en español. Agradecemos y tomamos nota de los comentarios para valorar posibles mejoras. Translate this opinion into English.

We are sorry that the service was not quite up to expectations. However, we can confirm that it was carried out, as usual, in accordance with the description on our website. The activity is carried out with an audio guide in Spanish. We appreciate and take note of the comments to assess possible improvements. Opinion translated. Show original.

Showing 1-20

first previous

Page 1 Page 2 Page 3 Page 4 Page 5

next last

No hidden fees or surcharges

Free cancellation up to 24 hours before the service starts

Return to the activity

Pompeii, Herculaneum & Vesuvius Tour - Reviews

You may also be interested in

Naples Pizza Making Class

Capri Boat Tour

Amalfi Coast Day Trip