Ticket to Pompeii + Train Ride from Naples - Reviews

Rating of the activity

7.60 / 10

7.5966386554622 119 reviews | 1,312 travellers

9 traveler-submitted photos

Customer scoring

Type of traveler

Traveling alone (8)

Couple (45)

Group of friends (26)

With small children (4)

With older children (15)

Reviews from real clients who booked our products.

See only reviews with text

May / 10 / 2025

Cristobal

Badalona, Spain

I travelled with my partner

El día anterior nos llamaron para adelantar el viaje y la visita. Perfecto, mejor. La atención inStazioni, Nápoles y Pompeya, profesionales, correctes. Durante el trayecto nos volvieron a llamar para asegurarse que habíamos acertado con el canvio horario. Y en el kiosco nos esperaban para unirnos al grupo de visita. La guía, excelente, una fantástica inmersión en Pompeya. Agradable y profesional. Translate this opinion into English.

They called us the day before to reschedule our trip and visit. Perfect, even better. The service in Stazioni, Naples, and Pompeii was professional and correct. During the trip, they called us again to make sure we had made the correct time change. And they were waiting at the kiosk to join the tour group. The guide was excellent, providing a fantastic immersion in Pompeii. Pleasant and professional. Opinion translated. Show original.

I travelled with my partner

Apr / 28 / 2025

Claudia

Cork, Ireland

I travelled with my partner

Everything was very well organised, a message the night before the tour, with an image of the kiosk was very helpful, our guides were patient and gave clear accurate information. They did not rush the group, and the team were professional and helpful, I would be happy to go on other tours with this company.

I travelled with my partner

Apr / 24 / 2025

Diletta Stinchi

Perugia, Italy

I travelled with my partner

La nostra guida, Enza, preparatissima e cordiale ci ha portato alla scoperta di Pompei e dei punti di interesse principali. Complice il cattivo tempo, non siamo potuti rimanere a visitare il parco dopo la visita ma consiglio di rimanere e perdersi per le sue vie. Unico problema, la gestione del gruppo dalla sede di InStazione fino a Pompei, poiché essendo un gruppo misto (italiani e stranieri) capita di perdere alcune persone e rallentare così la presa in carico delle guide di Pompei.

I travelled with my partner

Apr / 19 / 2025

Rebeca Casas

Logroño, Spain

I travelled with my partner

Ha ido todo bien excepto al final, teníamos que coger el autobús de enlace de la excavación de pompeya a l estación de tren y el del autobús ha dicho que estaba lleno y que cogiéramos un bus de línea. No venía ninguno así que hemos tenido que coger un taxi. He llamado a la organización y me ha dicho que cogiera el enlace de las 15:15 cuando el tren sale de la estación a las 15:20 (no da tiempo). Translate this opinion into English.

Everything went well except at the end. We had to take the shuttle bus from the Pompeii excavation to the train station, and the bus driver said it was full and we should take a scheduled bus. None came, so we had to take a taxi. I called the organizers, and they told me to take the 3:15 PM shuttle when the train leaves the station at 3:20 PM (there's no time). Opinion translated. Show original.

I travelled with my partner

Mar / 29 / 2025

Sandra

Salamanca, Spain

I travelled with my partner

La actividad fue genial, si que he echado en falta cuando nos dan el mapa y nos explican como llegar hasta Pompeya, que nos indicarán, en el mapa,los puntos más importantes para ver en Pompeya, ya que hay muchísimas cosas. También deberían de actualizar el audioguía, puesto que hay muchas zonas que tienen el símbolo del audio y con la app que nos facilitan no están. Translate this opinion into English.

The activity was great. I did miss the fact that they gave us the map and explained how to get to Pompeii. They pointed out the most important points to see in Pompeii on the map, as there are so many attractions. They should also update the audio guide, as there are many areas with the audio symbol that aren't visible on the app they provided. Opinion translated. Show original.

I travelled with my partner

Mar / 28 / 2025

Marjorie

Niort, France

I travelled by myself

la prise en charge était excellente du début à la fin. J’ai demandé à échanger mon billet pour revenir plus tôt sur Naples et par un simple ehange sur whatsapp cela a été fait avec réactivité . Le personnel était très sympathique. Audio guide adapté

I travelled by myself

Jun / 08 / 2025

Elisa

Forlì, Italy

I travelled with friends

Tour organizzato molto bene. Bravo Roberto che vi ha saputo guidare con simpatia e competenza. Translate this opinion into English.

Very well organized tour. Well done Roberto who was able to guide you with kindness and competence. Opinion translated. Show original.

I travelled with friends

May / 30 / 2025

Inma Laguna

Spain

I travelled with teenagers

Ha sido muy buena,nuestra guía Sara,muy profesional,lo único que se puede mejorar la audio guía. Translate this opinion into English.

It was very good, our guide Sara, very professional, the only thing that could be improved was the audio guide. Opinion translated. Show original.

I travelled with teenagers

May / 29 / 2025

Monica

Cadiz, Spain

I travelled with friends

muy cómodo, y el personal muy amable Translate this opinion into English.

very comfortable, and the staff very friendly Opinion translated. Show original.

I travelled with friends

May / 26 / 2025

José Alfredo Jiménez Bermejo

La Rioja, Spain

I travelled with friends

Muy bien Translate this opinion into English.

Very good Opinion translated. Show original.

I travelled with friends

May / 24 / 2025

Jesus Cantera Servert

Estepona, Spain

I travelled with my partner

May / 19 / 2025

Juan Carlos

Hospitalet, Spain

I travelled by myself

Todo excelente, atención de primera y la audioguía bien claro y explicado todo ! Grazie mille per tutto ! Translate this opinion into English.

Everything was excellent, the service was first-rate, and the audio guide was very clear and explained everything! Thanks a lot for everything! Opinion translated. Show original.

I travelled by myself

May / 19 / 2025

Anonyme

Lyon, France

I travelled with friends

May / 14 / 2025

Anonymous

Spain

I travelled with my partner

May / 12 / 2025

Fabio

Brazil

I travelled with friends

May / 11 / 2025

Anonimo

Italy

I travelled with friends

May / 09 / 2025

Anonymous

Madrid, Spain

I travelled with friends

Muy bien organizada y lo mejor la guía en Español ( Liliana )que nos explico todo muy bien y evito las aglomeraciones Translate this opinion into English.

Very well organized and the best thing was the guide in Spanish (Liliana) who explained everything very well and avoided crowds. Opinion translated. Show original.

I travelled with friends

May / 08 / 2025

Brigitte Goma Mabika

Marcheprime, France

I travelled with my partner

Très intéressante avec un guide qui connaissait parfaitement l'histoire de la cité, et merci aussi à Alessia, d'une grande gentillesse qui nous a conduit jusqu'à Pompei.

I travelled with my partner

May / 04 / 2025

Nicolás Díaz

Spain

I travelled with my partner

Horrible. El día anterior me llamaron para posponer la hora de inicio por problemas de afluencia. Tras la ineficiente logística en la estación de tren, el viaje y el autobús, llegamos a la fortificación y nos dicen que tenemos que hacer una cola enorme y que no nos garantizan poder entrar. Nos aseguran un reembolso que nunca llega. He intentado contactar con ellos y ni una palabra de vuelta. Una estafa en toda regla.

Horrible. They called me the day before to postpone the start time due to crowding issues. After inefficient logistics at the train station, the trip, and the bus, we arrived at the fortification and were told we'd have to wait in a huge line and that they couldn't guarantee entry. They promised a refund, but it never arrived. I tried to contact them and didn't hear back. A complete scam.

I travelled with my partner

Sentimos que nuestro proveedor local no haya podido cumplir con el servicio reservado con la calidad habitual. Te pedimos disculpas por lo ocurrido, tomaremos nota de tus comentarios para mejorar de cara al futuro. Al haber gestionado tu reembolso con tu plataforma de pago, desafortunadamente no podemos ser de mayor ayuda debido a la incompatibilidad de nuestros procedimientos. Translate this opinion into English.

We regret that our local service provider was unable to provide the service you requested with the usual quality. We apologize for what happened and will take note of your comments to improve in the future. Having processed your refund through your payment platform, we unfortunately cannot be of further assistance due to incompatibility between our procedures. Opinion translated. Show original.

May / 04 / 2025

Rose Alcolea Sevilla

Spain

Ha sido un desastre. No hemos podido acceder a Pompeya. Primero no contestaban, aún habiendo enviado mensajes, para que me dijesen la hora y el lugar de encuentro. Había comprado para ir a la 9 y al final me llamaron y me dijeron que teníamos que quedar a las 11 en la estación central de Nápoles. Todo se ha ido retrasando y hemos llegado a las 12:30 a Pompeya. Allí nos han dicho que era un día complicado y quizás no pudiésemos entrar, que ya habían avisado a la central, pero aún así nos han hech

It's been a disaster. We haven't been able to get into Pompeii. At first, they didn't answer, even though I sent messages asking for the meeting time and place. I had bought tickets to go at 9, but in the end, they called me and told me we had to meet at 11 at Naples Central Station. Everything got delayed, and we arrived at Pompeii at 12:30. There, they told us it was a difficult day and we might not be able to get in, that they had already notified the central station, but they still made us wait.

Sentimos que por problemas logísticos no se puediera hacer la actividad. En Civitatis solo queremos que tengáis las mejores experiencias. Se ha hecho el reembolso correspondiente. Translate this opinion into English.

We're sorry that the activity couldn't be carried out due to logistical issues. At Civitatis, we only want you to have the best experiences. A refund has been issued. Opinion translated. Show original.

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Ticket to Pompeii + Train Ride from Naples - Reviews

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